Refund policy

Last updated: May 08, 2026

At Revensco, we want you to feel confident when shopping with us. This policy explains when returns and refunds are accepted, how to request them, and how refunds are processed.

1. Important Notice – Hygiene & Safety Restrictions

For hygiene and safety reasons, we cannot accept returns on items that show signs of use, wear, or body contact.

However:

You may open the packaging to inspect the item. Returns are accepted as long as the product has not been used and all original packaging and accessories are included.

This ensures customers can check for damage, defects, or wrong items without violating the return policy.


2. 30‑Day Return Window

You may request a return within 30 days of receiving your order, provided the item:

  • Is unused

  • Has only been opened for inspection

  • Is in the same condition as received

  • Includes all original packaging, accessories, and documentation

We do not charge restocking fees.


3. Return & Refund Eligibility

A. Change of Mind

  • Must be requested within 30 days

  • Item must be unused and in original packaging

  • Opening the box for inspection is allowed

  • Customer pays return shipping

  • Shipping fees are non‑refundable

  • Refunds processed within 14 days after inspection

  • Refund issued to original payment method or store credit


B. Wrong Product Received

  • Must be reported within 30 days

  • Opening the package to verify the product is allowed

  • “Wrong product” means different model, type, or color

  • Minor variations (lighting, photography, manufacturing batches) are not considered incorrect

  • Customer pays return shipping

  • Refund or replacement issued after inspection

  • Refund processed within 14 days


C. Damaged in Transit

  • Must be reported within 7 days

  • Photos of item and packaging required

  • Customer pays return shipping

  • Replacement or refund issued after inspection

  • Refund processed within 14 days


D. Faulty Item / Manufacturing Defect

  • Must be reported within 30 days

  • Photos or videos showing the defect required

  • Opening the box to test basic functionality is allowed

  • Customer pays return shipping

  • Replacement or refund issued after inspection

  • Refund processed within 14 days


E. Item Never Arrived

  • Claims accepted 14 business days after expected delivery

  • No return shipping required

  • We investigate with the courier

  • If confirmed lost, customer may choose replacement or full refund

  • Refund processed within 14 days of resolution


F. Order Cancellation

  • Orders cannot be cancelled once placed

  • If unwanted after delivery, it may be returned under Change of Mind


4. How to Request a Return

Email info@revensco.com with:

  • Order number

  • Reason for return

  • Photos or videos (if applicable)

Our team will review your request and provide return instructions if eligible. All returns must use a trackable shipping service.


5. Refund Processing

  • Refunds issued within 14 days after inspection or resolution

  • Refunds go to the original payment method, unless store credit is requested

  • Store credit issued as a gift card or discount code for use at www.revensco.com


6. Non‑Returnable Items

The following items cannot be returned:

  • Custom or personalized items

  • Products sealed for hygiene or safety reasons once used

  • Gift cards

Non‑returnable items will be clearly identified on the product page.


7. UK Customers – Online Dispute Resolution

UK customers may use the European Commission’s ODR platform: https://ec.europa.eu/consumers/odr

ODR contact email: info@revensco.com We do not participate in arbitration unless required by law.


8. Contact Information

Business Name: Revensco E-Commerce Solutions Inc.

Corporation Number: 1761479‑9

Address: 33 Tawn Crescent, Ajax, ON, L1Z 1J1, Canada

Email: info@revensco.com

Phone: +1 647‑553‑3746

Hours: Mon–Fri, 8:00 AM – 6:00 PM (ET)

Response Time: 24–48 hours