Shipping policy

Last updated: May 08, 2026

At Revensco, we are committed to delivering your order reliably, safely, and with full transparency. This policy explains where we ship, delivery timelines, shipping costs, tracking, and how delivery issues are handled.

1. Shipping Locations

This Shipping Policy applies to orders shipped within Canada.

All orders are fulfilled from our partner warehouse in Asia. This fulfillment model allows us to offer high‑quality products at competitive prices while maintaining tracked delivery and responsive customer support.

To ensure transparency and compliance, we note that products are shipped directly from our international fulfillment partners.


2. Order Processing

Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed before 17:00 (ET) are usually processed the same or next business day.

  • Orders placed after 17:00 (ET) are processed on the next business day.

  • Processing and dispatch occur Monday to Friday, excluding public holidays.

Once dispatched, you will receive a shipping confirmation email containing your tracking number and courier link.


3. Shipping Costs

  • We offer free tracked shipping on all orders shipped within Canada.

  • No minimum order value is required.

  • All prices displayed on our website include handling and delivery costs unless otherwise stated.

  • Any applicable fees will be clearly shown at checkout.


4. Delivery Times

Estimated delivery times for Canada:

  • Processing time: 1–3 business days

  • Shipping (transit) time: 7–11 business days

  • Estimated total delivery time: 8–14 business days

Delivery times are estimates and may vary due to courier operations, customs processing, or regional factors.


5. Carrier Services

Deliveries within Canada are handled by Canada Post or an equivalent trusted local courier once the shipment arrives in Canada.

All shipments include full tracking from dispatch to delivery.


6. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email.

You can track your order anytime using the Track Your Order page in the footer of our website.

Please allow up to 24 hours after dispatch for tracking information to update.


7. Delays, Customs, and Delivery Issues

We work with reliable logistics partners to ensure smooth delivery. However, occasional delays may occur due to:

  • Customs processing

  • Courier disruptions

  • High‑demand periods

These factors are outside our control.

Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete address details.

If you experience delays beyond the estimated timeframe, contact our customer support team for assistance.


8. Missing or Lost Packages

If your order has not arrived within 14 business days after the estimated delivery window, please contact us at:

Email: info@revensco.com Please include your order number.

Once the courier confirms a package as lost, you may choose between:

  • A replacement, or

  • A full refund to your original payment method.


9. Contact Information

Business Name: Revensco E-Commerce Solutions Inc.

Corporation Number: 1761479-9

Business Address: 33 Tawn Crescent, Ajax, ON, L1Z 1J1, Canada

Email: info@revensco.com

Phone: +1 647-553-3746

Opening Hours: Monday to Friday, 8:00 AM – 6:00 PM (ET)

Response Time: 24–48 hours